Real Living Enhances Customer Service with RealPING

Consumers are just a click away from immediate personal service
Consumers are just a click away from immediate personal service

RISMEDIA, September 18, 2006? Real Living Inc. has teamed up with RealPING LLC to integrate RealPING?s ?Talk With Me Now? technology that instantly connects consumers, while they’re browsing the Internet, with agents, via the telephone.

Studies have shown that 78% of consumers will select the first agent that responds to their questions. RealPING?s ?Talk With Me Now? button, which will be featured in Real Living listings and agent profiles, is a Voice over Internet Protocol (or VoIP) e-button that immediately connects Web site visitors to the real estate professional?s mobile or office phone. With RealPING?s unique caller ID, agents know someone is on their site or reading their e-mail and needs immediate help. Once connected, using any telephone, agents can remotely respond to the caller’s monitor and ?push? content, such as Web pages or video home tours, to the consumer using RealPING?s ?Page Push? feature.

?This is a fantastic tool for our agents ? and for our clients. With RealPING, agents can send tours and other home information directly to the consumer’s computer screen in real time,? said Harley E. Rouda Jr., CEO and managing partner of Real Living. We pride ourselves on the ability to equip our agents with the most powerful technology tools. RealPING helps position our agents as the most responsive and accessible to consumers.

?Today’s consumers are spoiled by the net,? said Albert Clark, co-founder of RealPING. They demand urgency from professionals. The new standard for response time is now ? not an e-mail, auto responder or call back later.

Real Living agents are very happy with the new tool. In fact, one agent says it’s helping her win listings. In this kind of a market, it’s very important to be accessible,? said Nicole Yoder-Barnhart, a Real Living agent in Columbus, Ohio. It shows sellers that we’re going the extra mile.

For more information about Real Living Inc., visit www.RealLiving.com.