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GMAC Global Relocation Services Receives Perfect Score from Customers

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RISMEDIA, March 1, 2007-For the second year in a row, GMAC Global Relocation Services (http://www.gmacglobalrelocation.com) has received a 100% overall satisfaction rating from its clients worldwide. GMAC Global Relocation Services is a leading employee relocation, assignment management and mobility consulting services for multinational organizations worldwide.

According to the company, 100% of responding clients gave GMAC Global Relocation Services a Premier Service(R) rating of excellent, very good, or good for "valued received." In addition, 100% of survey respondents said they would recommend the company to their peers, repeating last year's results.

"This is an exceptional accomplishment, and it represents another unqualified endorsement of our unique Premier Service program," said Rick Schwartz, president and CEO of GMAC Global Relocation Services. "Value is one of the most important measures of client satisfaction, and these scores show that, through Premier Service, we continue to deliver the very best client and customer service in the global relocation services industry."

Distributed to clients worldwide in November 2006, the survey reflects responses from more than 70% of GMAC Global Relocation Services' client base, one of the highest response rates in the company's history. The company introduced the Premier Service program to its global customer base in 2002, and the constant stream of customer feedback it receives through the program is used to continuously improve the quality of services delivered by GMAC Global Relocation Services.

"Since we introduced Premier Service, our clients have experienced consistent, year-over-year improvements in all areas of service, and the proof once again is in the results of this year's survey," Schwartz said.

In addition to perfect scores in overall satisfaction and clients' willingness to recommend GMAC Global Relocation Services, the company scored top-of-the-chart marks in all other major categories, including:

- The company's vast network of U.S. domestic suppliers received a 100% Premier Service rating, while overseas suppliers achieved a 94% rating.
- When asked for an overall rating for their GMAC Global Relocation Services account managers, 95% of respondents reported that they had received Premier Service.

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Categories: Relocation