RISMEDIA, July 27, 2007—Fidelity National Real Estate Solutions (FNRES), a division of Fidelity National Financial, Inc. (NYSE:FNF), announced that Hi-Fi VoiceSearch™, an interactive voice response search technology, is now ready for activation in those Multiple Listing Services with Fidelity National’s Web-based Paragon™ 3 MLS platform.
Hi-Fi VoiceSearch allows real estate professionals to perform real-time MLS database searches using simple voice commands from any telephone — anywhere, anytime. This further expands the speech recognition capabilities introduced to the real estate industry last year with Fidelity National’s Hi-Fi VoiceAlert™, which automatically notifies agents by phone of updates to their current property searches.
“Fidelity’s new voice recognition service not only ‘cuts the ties to the office,’ as the cliché promises, but does so with a device agents already have in their pockets. And this technology doesn’t require hours of training – it’s as easy as dialing and talking,” said Fidelity National Real Estate Solutions vice president of business development Larry Spencer. “
According to the company, Realtors are the ultimate mobile professionals and Hi-Fi VoiceSearch allows them to use a truly natural interface –their voice. When they’re in the field, computers are impractical, if not impossible. But every one of them has a cell phone and needs access to the MLS database. It’s a perfect technology evolution for this profession,” Spencer said.
Through a dual-layer security system utilizing the phone’s unique Caller ID, users simply dial a toll-free telephone number to gain access to their Association or MLS’s listing database. They verbally supply the MLS number or property address and in seconds hear the property profile over the telephone. Through voice commands, agents can exercise options to receive profiles in a text message or e-mail, and have Hi-Fi VoiceSearch dial the listing agent’s telephone.
“Hi-Fi VoiceSearch is easy to use and always available,” said Robbin Crossley, executive director, Central Penn Multi-List, Inc. “Agents love it because of the freedom it provides, and clients are amazed by their immediate access to listing data. Hi-Fi VoiceSearch is an excellent tool for our agents to have in the field. It makes them more productive and enables them to sell more homes. Fidelity hit a home run with Hi-Fi VoiceSearch,” Crossley said.
“Fidelity is once again leading the field,” said Spencer. “Paragon 3 is now the only MLS platform that has voice technology built into it.”
Paragon 3 users can immediately contract to utilize the Hi-Fi VoiceSearch and Hi-Fi VoiceAlert speech recognition enhancements and have those services activated within 24 hours. MLS’s and REALTOR® associations that want to provide Paragon 3 to their members may obtain more information at www.fidelitymlssolutions.com.
For more information, visit www.fnf.com.
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