Lorena Del Frari Joins Compass Internet Systems to Head up Customer Service

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RISMEDIA, September 7, 2007–Compass Internet Systems (Compass) (www.CompassInternetSystems.com) , a provider of online marketing services for Realtors throughout North America, has announced that Lorena Del Frari has joined the company to head up a new customer service department.Del Frari joins Compass after more than two years as an Education Specialist and Live Training coordinator with Point2 Technologies (www.Point2.com) , a provider of marketing platforms and websites to Realtors® in 180 countries with 144,000+ members.

While at Point2, Del Frari held weekly sessions training Point2 members on using the powerful software their sites contain, how to edit their platforms and how to provide content attractive to the consumer and to the search engines. She also coordinated all outside coaching sessions for members through Point2 Academy, the company’s accredited training facility. Prior to her tenure with Point2, Del Frari was a software trainer and held other positions with the Royal Canadian Mounted Police (RCMP) and was a technical writer for IBM Corp. She holds a Bachelor’s in Computer Information Systems and numerous diplomas in related fields.

“As we continue to grow we are determined to maintain a very high level of customer service” Sean Hogan, COO of Compass stated. “We are delighted to have been able to bring Lorena into the company during our continuing 100% annualized growth rate and we are looking forward to her establishment of a network of Customer Service representatives (CSRs) whose sole purpose is to keep each client of the company and its affiliates performing at top levels by-among other things-providing a monthly coaching call to each and every client to help maximize their on line performance.”

Compass provides online marketing services to Realtors that include search engine placement, coaching, lead conversion, and continuing counsel that helps each client maximize their production from the Internet. Compass specializes in putting their clients on the first page of the Search Engines results on searches performed by internet buyers.

“With 82% of all residential real estate transactions involving the Internet and with 66% of all Internet buyers finding their agent through a search engine, Realtors® are aware of the importance of what we do for them,” Hogan added. “Our creation of this department to act as an adjunct to existing Customer Service Coaching hopefully shows our hundreds of clients that we are committed to continuing to make the Internet work for them.”

Compass is based in Moraga, CA, with offices in Southern CA and throughout the US.

Del Frari will set up her department in Saskatoon, Saskatchewan, where she resides.

“Our customers are everywhere from Hawaii to Martha’s Vineyard, from British Columbia to Mexico, from Maine to Florida and the Caribbean,” Hogan stated. “In the virtual world of online marketing, it’s service that counts, not location, and as Point2 serves the world from Saskatoon, we think that’s an excellent location from which to do the same.”

Compass Affiliates include The Blackwater Consulting Group (www.theBlackwaterCG.com) an online marketing services for realtors consulting firm and www.WebReporterTool.com, a provider of website analytics and metrics to clients of both firms.

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