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Lost or Broken Token? What Really Happens

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MRIS, May 19, 2008-If a SAFEMLS® token is lost or broken, we have you covered 24/7. Through the Secure Login screen, you can report a token lost or broken anytime of day.

Several things happen in both of these cases without you doing anything further.

  • The token is removed from the SAFEMLS server so it cannot be used again.
  •  Immediately, you receive a temporary emergency 7 day pin/password to use through the email address on file with MRIS. Your access is immediate with this pin/password for 7 days while your new token is mailed to you.
  •  MRIS is notified if it is a lost or broken token automatically.
  • MRIS will send a new token to your home address on file with us.
  • If it is a broken token, a pre-addressed stamped return envelope will be provided so you can return the broken token to MRIS.
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