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Exceeding Expectations with HSA Home Warranty

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By Nick Caruso

Fonville Morisey has a long history of innovation and commitment to delivering a “one-stop shopping customer experience,” states Pendergraph. The company strives to offer all the services a homebuyer or seller would require, including an award-winning Relocation Department, a highly regarded Title Company (Guaranty Title, LLC) as well as their own mortgage banking company, FM Lending, a full service mortgage lender that consistently ranks as one of the top 10 lenders in the market.

The company’s affiliation with HSA further assists them with providing the top tier service levels they’ve been offering since 1973.

Recently, HSA was particularly helpful in assisting one of Fonville Morisey’s seller clients. The seller had agreed to purchase an HSA home warranty for the buyer of her home. A few weeks after it was listed, the seller woke up to find that she had no hot water. Her hot water heater was broken and needed to be replaced. At the last minute, she remembered she had the HSA home warranty and called her agent. Fonville Morisey was able to get the situation handled immediately and get a check cut to the seller for a portion of the replacement cost.

“Our seller was elated when she heard the news that HSA was willing to go the extra mile for them and take care of the situation,” says Pendergraph. “The seller thanked our agent over and over. This kind of positive feedback is huge for HSA and for Fonville Morisey.”

When Fonville Morisey clients make the decision to purchase an HSA home warranty, they not only receive a protection plan that provides comprehensive coverage on their major investment, but also a level of service that will surely exceed their expectations.

“Service truly matters to HSA and Fonville Morisey. It’s what sets us apart,” adds Pendergraph. “We know the level of service homeowners expect, and together, strive to exceed that by taking the time to listen to the needs of each customer.

“As we all know in this business, each customer’s situation is unique and requires a personalized response. It is a pleasure to find a partner, like HSA, that shares our same commitment to that level of service.”

For more information, please visit www.onlinehsa.com.

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