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Don’t Let A Bad e-Signature Ruin Your Business – How to Choose the Right Provider

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By Maria Patterson

When it comes to e-signatures, the real estate industry may want to take a cue from its colleagues in the banking world. Bank of America, for example, recently announced it would accept electronic records and signatures, but only if the e-signature solution met certain security and reliability requirements. In fact, those solutions that cannot provide tamper-proof documents, authentication, and secure audit trails, will be rejected according to Bank of America’s policy. Such banking policies could bring your client’s transaction to a grinding halt.

Given that buying a home is one of the most important events in a person’s life, shouldn’t the real estate industry operate under similar standards when it comes to e-signatures?

According to Gonser, DocuSign (who reports a 70 percent share of the SaaS eSignature market), offers industry-leading authentication, security, tamper-proof audit trail, and a privacy policy that protects and puts customers first. “DocuSign signatures are self-reliant, meaning the copy you have is tamper-evident and you do not need to ask DocuSign to verify authenticity; you will know from the document,” he says. “If tampered with, it will inform you that it has been changed, and can offer to show you the unchanged version.”

The research backs this up. DocuSign scored high marks in the Ombud report, which found that: “DocuSign offers the strongest overall platform capability and the highest marks in sender ease of use, security, extensibility and the critical areas of customer success.”

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