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“The fact that Amelia takes risk management seriously, coupled with the proactive approach that Norman Spencer’s Top-Tier program takes in dealing with issues is a refreshing, customized approach to insurance and really makes my job easier in endorsing the program to my clients,” says Coleman.

“In years past, we didn’t get help until after a lawsuit was filed—and in Texas you get a demand letter and have 60 days to work it out—and we never had anybody to help us,” says Bullock. “Now, a carrier is willing to work with us and our attorney to resolve any issue before a lawsuit is filed.”

“Many real estate firms are reluctant to turn in a demand letter because they fear it will affect their E&O premium, but this program gives you the chance to knock it out before it affects rates at all,” says Ryder.

“It’s such a breath of fresh air,” says Bullock. “For an agent, it’s devastating to be sued. For them to realize, whether they’ve made a mistake or are just being accused of it, that there’s somebody who’s going to take care of them—it’s a huge help.”

For more information, visit www.norman-spencer.com/toptier.

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