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DocuSign Delivers Carrier Grade Availability, New UI in DocuSign Spring ’14 Release

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DocuSign announced the DocuSign Spring ’14 Release of its Digital Transaction Management (DTM) platform, which became available March 11, 2014.

With this release, DocuSign now provides Carrier Grade, or “always on” availability – far exceeding availability standards of traditional SaaS companies to ensure customers can complete mission-critical business transactions anytime, anywhere, on any device. DocuSign launched the New DocuSign Experience, its new user experience based on customer feedback that makes it easier, faster, and more intuitive than ever to manage and complete digital transactions. DocuSign also delivered additional innovations in mobile, security, and training to help customers rapidly automate processes to transform their businesses.

“The DocuSign Spring ’14 Release exemplifies DocuSign’s commitment to providing our customers the most available, powerful, reliable, and easiest-to-use Digital Transaction Management platform available,” says Matt Malden, chief product officer, DocuSign. “Our customers are realizing the value of the fully digital enterprise, and will immediately benefit from our investments in high system availability, ease of use, and innovative platform capabilities.”

Carrier Grade Availability
DocuSign’s new Carrier Grade Architecture provides ongoing resilient system performance, even during peak traffic or disaster scenarios, while also eliminating planned downtime for maintenance. Each DocuSign instance in this new architecture is comprised of multiple simultaneously active DocuSign systems in different geographic locations, each supporting customer transactions while staying synchronized with each other. In process and completed transaction data are saved in multiple locations, providing high availability and a superior level of protection against data loss or corruption.

“Knowing that customers rely on DocuSign for mission-critical business processes, we redesigned our system architecture from the ground-up to be continuously available,” says Grant Peterson, chief technology officer, DocuSign. “Carrier Grade Architecture ensures that DocuSign is always on—including when our customers rely on us most, like at the end of the quarter when they are closing deals.”

The New DocuSign Experience
Created in partnership with customers, including more than 10,000 beta users, the New DocuSign Experience is the next generation of DocuSign’s user interface for sending and managing digital transactions in the cloud. Millions of DocuSign users will immediately benefit from streamlined steps and simplified screens that make common actions even faster. Businesses that are looking to rapidly adopt digital processes can leverage DocuSign’s new highly visual and intuitive interface to accelerate transactions to increase speed to results, reduce costs, and delight customers.

Transitioning to the new experience is optional for DocuSign Individual, Professional, Real Estate, Business, and Enterprise customers starting on March 12. Existing DocuSign Free Edition users will be transitioned to the New DocuSign Experience between March 12 and August 31, 2014. Sending, signing, and document management capabilities are available now, and advanced features are being added regularly. To learn more about the New DocuSign Experience, visit www.docusign.com/new-experience.

New DocuSign Security Appliance
The DocuSign Security Appliance enables organizations to manage document encryption keys in their own data centers in accordance with their security policies, while also allowing them to take full advantage of all the benefits of DocuSign’s cloud-based Digital Transaction Management platform for document handling and signing.

“The DocuSign Security Appliance allows Bank of America to leverage the benefits of DocuSign’s cloud-based Digital Transaction Management platform while maintaining control over data security within our own data centers,” says Scott Coleman, SVP, Technology Innovation Portfolio, Bank of America. “Bank of America partnered with DocuSign in the development of this new feature which provides tremendous flexibility to realize the benefits of DTM while maintaining compliance within the Bank’s existing customer agreements, security policies, and regulations that a pure SaaS solution couldn’t have offered.”

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