Already, almost all full-time workers say they have some control over when and where they work for their employers, but managing those arrangements hasn’t come naturally to all involved: There has been a big difference between offering flexibility and embracing it.
That seems to have been the case at the Miami Dolphins. Earlier this year, when Dolphins scout Nate Sullivan took a phone call from general manager Dennis Hickey, Sullivan had no clue that he was going to be fired. He had been working from home for 10 years and claims the phone call was the first time he learned his new boss wasn’t happy with his remote working status, he says recently. The arrangement had been allowed by three prior Dolphins general managers.
Sullivan says Hickey simply told him that working remotely “just did not work for him” and that the 17-year Dolphins scout was being terminated. Sullivan had been working from home in Central Florida to better assist in medical treatment for his wife, JoAnne, who suffers from cystic fibrosis. His attorney, Jason Harr, says Sullivan was not given the option to return to the office. Harr, of The Harr Law Firm in Daytona Beach, Fla., has sent an intent-to-litigate letter to the franchise and the NFL alleging Sullivan’s recent dismissal violated the Americans with Disabilities Act.
Through outside counsel at Akerman Senterfitt in Miami, the Dolphins declined to comment on the pending matter.
Workplace expert Cali Yost says a crucial component was missing in the Dolphins’ scout’s flexible work arrangement: “The danger for him (Sullivan) was that there was nothing in writing, no plan that tracks how the arrangement was working so that when there was a change in leadership, they were working off a set of facts rather than an informal understanding.”
Yost says most organizations still believe work/life flexibility is a perk. They don’t bother to train managers or employees how to manage flexible arrangements, assuming that anyone who uses them will figure it out on his or her own. “They think it’s not worth it to look at how to put structure around it,” says Yost, CEO of Flex+Strategy Group/Work+Life Fit Inc.
New research shows why employers should care about flexible arrangements. A national probability survey of more than 500 full-time workers commissioned by the Flex+Strategy Group found almost all full-time employees (97 percent) reported having some form of work-life flexibility in 2013. Of those who had it, 55 percent says they used informal occasional flexibility and 42 percent had a formal agreement.
The research also found that most workers who have flexibility are figuring it out as they go. Of that 97 percent, only 40 percent received any training or guidance on how to use their flexibility to make it work for all. Those who had received guidance were more likely to think that their employer’s commitment to work-life flexibility was strong. A majority agreed that loyalty and performance suffered without work-life accommodations.
The survey also shows a third of workers have flexibility to do their jobs outside their workplaces: 31 percent of full-time workers say they did 50 percent to 100 percent of their work outside their employer’s location. Yost says this illustrates that flexibility is no longer a perk. Instead, it has become a core operating strategy that requires a strategic approach. She suggests organizations train managers and employees on best practices, such as how to keep communication open and to track results. Warning signs that the arrangement isn’t working might include the employee’s exclusions from meetings and conference calls, for example.
Tom Loffredo, the Fort Lauderdale, Fla.-based managing shareholder of Gray Robinson, believes that success with flexible arrangements comes from workplace culture as much as from training. At his law firm, staffers often negotiate their start times and end times with the lawyers they work for and make the arrangement formal. With technology enabling communication, lawyers are able to work from home as needed.
“We have a culture that says people are people first. … When they have needs that don’t fit in with the work schedule, you have to respect that,” Loffredo says. Of course, in return, the firm and the clients must get their needs met, too, he says. If a business can help employees manage their personal challenges while still being productive, it’s possible for everyone to win, he says.