The statistics tell the success story of GMAC Home Services By Maria Patterson Five years. That's all the time it took for one company, GMAC Home Services, to reinvent the very meaning of the much-used, but often misused phrase, "customer satisfaction."

CENTURY 21® works toward restoring consumer confidence with a new message and a new-more positive-attitude By Stephanie Andre Consumer confidence has been shaken over the past 12+ months. With inventories up and transactions down nationally, there's understandably some concern. Listing times have gone from minutes, to days, to months. Now, the question is, how do we begin to rebuild trust in the market? How do real estate professionals bolster consumer confidence?

QuantumMail.com becomes QuantumDigital and sheds new light on integrated direct marketing solutions By Maria Patterson A lot of companies are really good at batting about the vernacular of the day. After all, the right jargon helps businesses appear ahead of the curve and in tune with consumers-and the real estate industry is no exception. How many times have you heard the term ‘integrated solution,' for example? Probably a lot; yet in reality,

An Interview with Founder and CEO of EXIT Realty Corp. International, Steve Morris By Laura Henley Since its real estate debut in 1996, in Toronto, Canada, EXIT Realty Corp. International has sold 1,200 EXIT franchises throughout North America, and has recruited over 40,000 salespeople into its system. Branded for its competitive residual income program, the

If you're not providing home warranties, you may be missing out By Maria Patterson While adoption rates of home warranty sales in the real estate community have been increasing over the years, there's still a wealth of opportunity that many brokers and agents are passing by. As consumers become more informed and

Honoring 50 of the industry’s  up-and-coming agents By Stephanie Andre  Over the past five years, the real estate industry has seen many things: the best market ever; a progression to a more balanced, more competitive market; and a rush of newbies greater than anyone’s seen before. To that end, this year’s crop of Realtors on the Rise winners reflects

Dominion Enterprises Breaks New Ground in Real Estate Marketing By Maria Patterson (Real Estate, April 2007)--You'd be hard pressed to find anyone in the real estate industry who hasn't caught wind of the buzz surrounding Dominion Enterprises. A well-established provider of technology and media solutions for a diverse number of industries, including employment and automotive, Dominion Enterprises has taken an assertive acquisition path over the past two-and-a-half years that has dramatically increased its presence in the real estate market. Recently unveiling a new home office building in Norfolk, Virginia-complete with