RISMEDIA, May 28, 2009-GE Security recently identified a potential safety issue that may affect your ActiveKEY and has isolated the source to a shipment of batteries received from a vendor last year. Testing has revealed that certain batteries from this shipment do not currently meet the vendor’s specification and, in rare circumstances, these batteries may overheat, melt and emit smoke if, for example, left in a vehicle on a hot day. We have confirmed three recent field reports of this overheating occurring in ActiveKEYs with batteries from this same shipment. These batteries were used in ActiveKEYs manufactured between January 26, 2008 and April 17, 2008 only.
GE Security takes feedback and reports on our equipment from our customers very seriously. While we have received only a small number of reports and there have been no reported injuries, as a precaution GE Security will begin voluntarily replacing affected units in the coming days. As part of this effort, we will send you a replacement unit along with instructions on how to return your current ActiveKEY.
Until you receive a replacement unit, do not leave your ActiveKEY in a parked car. High temperatures such as those encountered in a parked vehicle on a hot day may cause the ActiveKEY’s battery to overheat.
For more information, visit www.gesecurity.com or call 1-877-699-6787.