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marketing_agreementReal estate brokers must comply with the Real Estate Settlement Procedures Act, or RESPA, which prohibits brokers from receiving anything of value in return for the referral of settlement service business. RESPA, however, permits brokers to receive reasonable payments in return for goods provided or services performed by brokers. Marketing Service Agreements (MSAs), therefore, may be lawful under RESPA if carefully structured to comply with the Act. MSAs also have come under increased scrutiny after the CFPB issued a consent order related to MSAs. Thus, when contemplating an MSA, careful consideration must be given to structuring the agreement under RESPA. Below are some of those considerations.


  • Be aware that RESPA permits payments for services performed by a broker only if actual services are performed and the fee is fair market value for the services performed.
  • Memorialize an MSA in a written agreement that states in detail the marketing and advertising services to be performed and the fee to be paid in return for such services.
  • Ensure that marketing and advertising services identified in a written MSA are, in fact, performed.
  • Consider including a reporting and/or audit obligation in a written MSA that requires the service provider to provide evidence that services were performed.
  • Provide a disclosure to consumers notifying them of the MSA  relationship.
  • Document how the parties arrived at the marketing fee and the determination of fair market value.
  • Consider engaging an independent third party to establish the fair market value of the marketing and advertising services.
  • Modify the amount of the marketing fee under an MSA only when objective changes are made to the services performed and/or other terms of the agreement.


  • Do not include “services” in the MSA that require a broker to market a lender or title company directly to a consumer, like a sales pitch to a consumer or distributing lender or title company brochures or other materials directly to a consumer.
  • Do not designate a settlement service provider as the broker’s “preferred” company as part of the MSA.
  • Do not enter into exclusive MSAs such that the broker agrees to perform marketing and advertising services for only one lender or title company.
  • Do not accept fees that are in excess of the fair market value of the marketing services performed.
  • Do not base the amount of marketing fees on the volume of referrals or the success of the referrals.
  • Do not accept fees under an MSA for allowing access to sales meetings, conducting customer surveys, or creating monthly reports.
  • Do not make frequent changes to the fees paid under an MSA based on the volume or success of referrals or any other non-objective criteria.
  • Do not enter into an MSA with a company that is an affiliate of the broker.
  • Do not enter into an MSA with a month-to-month term. RE

Disclaimer: The DO’s and DON’Ts listed above are not all-inclusive, and small variations in the facts can lead to different outcomes. They also do not take into consideration any additional regulations that may have been imposed in your state, which may prohibit activities that are permissible under RESPA. Speak with a RESPA attorney to make sure you comply with all applicable laws.

This column is brought to you by the NAR Real Estate Services group.

Phillip Schulman Esq. is a partner with Holly Bunting Esq., and partner, K&L Gates.

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