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ERA Real Estate, a global franchising leader, has announced the appointment of Susan Yannaccone as chief operating officer. She is a 17-year industry veteran with impressive leadership experience in franchise management and real estate brokerage operations.

Most recently, Yannaccone served as senior vice president of network services for HSF Affiliates, LLC, where she was responsible for all affiliate-facing servicing for the real estate brokerage networks Berkshire Hathaway HomeServices, Prudential Real Estate and Real Living Real Estate. Previously she served as vice president of operations for Real Living from 2010 to 2012.

In this newly created position for ERA Real Estate, Yannaccone will be a key member of the executive leadership team and play an integral role in setting the strategic direction for the brand. She will be responsible for servicing, consulting, transitions, learning, events, awards and recognition and general operations for ERA Real Estate.

“Sue will leverage her extensive career in real estate to help advance the ERA® brand along our current path and strategic direction with a focus on franchisee engagement, satisfaction and growth,” says Charlie Young, president and CEO of ERA Real Estate. “Her keen understanding of the residential real estate industry and her experience leading organizations through transformational change, coupled with her innovative strategic insights, will play a significant role as she continues to articulate and advance ERA’s value proposition to our existing and future customers.”

“ERA Real Estate’s revitalized positioning, its unique culture of collaboration and strong support from its parent company Realogy combine to create a powerful springboard to future success,” says Yannaccone. “The energy and vitality of the ERA brand is unparalleled and I am excited by the great potential to help fuel growth and build market share in both new and existing markets.”

A graduate of Clemson University, Yannaccone began her career in commercial real estate before assuming roles with residential real estate firm GMAC HomeServices and Brookfield Residential Property Services in Canada.

For more information, visit www.ERA.com.

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