For Kimberly Brace, REALTOR®, broker and branch manager with J.P. Weigand & Sons, Inc. in Derby, Kan., providing clients with the highest level of support is of utmost importance. But, like many real estate professionals, Brace is also busy offering support to an office of 28 agents plus administrative staff, making it necessary to have a client support solution that’s timely and cost-effective. With this in mind, she decided nearly 18 years ago that it was vital to partner with a home warranty company—but not just any company would do.
A national leader in the home warranty sphere, American Home Shield (AHS®) currently services 1.4 million customers across 49 states and the District of Columbia. The company offers exceptional home coverage to both buyers and sellers, providing top-of-the-line protection while a home is on the market, during closing, and post-sale. Not only does this type of coverage help the client feel supported and safe, but the agent knows that they’re doing all they can to offer a complete service package.
“[Offering a warranty] closes the gap between the buyer and seller,” says Brace, who has been working in real estate for nearly two decades. She notes that offering a warranty acts as a safety net for everyone involved. “It is the greatest sense of security you can offer a new owner.”
When representing a buyer, Brace always asks the seller if they’ve considered offering a warranty. And when working with a seller, she encourages them to purchase a warranty as well. Should something go wrong before, during or after closing, a warranty can eliminate hard feelings and negative accusations before they occur.
So why did Brace choose AHS? For her, the choice was clear. “I selected AHS based on their past performance and their willingness to assist the client. Their warranty is easy to read and very clear and concise.” With a variety of affordable, easy-to-use options to choose from, Brace notes that her preferred option is the Shield Complete. “[This includes] everything from ceiling fans, doorbells and garage door openers.”
The company’s website, www.ahs.com, offers vital home warranty information that’s both competent and clever. “Aliens might happen,” it reads. “Breakdowns will happen. Buy a home warranty. Homeowner’s Insurance covers what might happen. An AHS Home Warranty helps cover what will happen. AHS offers support for electrical issues, appliance failure, plumbing problems, heater burnouts, and more.”
“We as agents may not always think of ourselves as service providers, but we are,” explains Brace, who goes on to comment on AHS’ spotless customer service. “They’re excellent, from the office to our field representative, Capri Kent.” Brace has Kent’s cellphone number, and notes that she is quick to respond to any issue, 24/7. Now that’s reliable service—alien invasion or not.
For more information, visit www.ahs.com/realestate.