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American Home Shield has earned the 2016 Top Rated Award from HomeWarrantyReviews.com, the foremost home warranty consumer review site in the United States for the third year in a row.

The award is based on customer feedback posted to the site and a variety of customer satisfaction metrics, such as service request approvals, customer retention rates, and how companies made use of various social media and other online forums to address consumer issues.

“The Top Rated Award is given to a company that consistently provides the best customer experience throughout the year,” says Krupesh Bhat, editor-in-chief of HomeWarrantyReviews.com.

Last year, American Home Shield responded to more than 3.4 million service requests from its customers, who use the company’s home warranty plans for professional repair services and to help protect their budgets against unexpected repair costs when their major home appliances or systems break down.

“Our employees work with more than 11,000 contractors and 45,000 technicians across the country to deliver quality service at every step in the process,” says Tim Haynes, president of American Home Shield, one of the business units of ServiceMaster Global Holdings, Inc. “This award means a great deal to us, and the fact that we’ve been recognized by HomeWarrantyReviews.com for three consecutive years makes our entire team especially proud.”

For more information, visit ahs.com.

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