As president of CENTURY 21 Scheetz, Tracy Hutton has propelled her firm to the forefront of the Indianapolis market by looking out for each and every client while taking care of those within the region who may be facing a personal crisis.
For Hutton, helping her team sustain its leadership position comes down to espousing the company’s four core values: strive for greatness, encourage positivity, earn trust, and love and support your communities.
“Last year, we gave $100,000 back in community grants,” says Hutton. “From helping our local Easter Seals programs to fighting homelessness and supplying some emergency relief for those who fall through the gaps—people we learn about from stories gathered by our agents—we encourage our agents to initiate those requests for assistance from our grant fund.”
A staple in the Indianapolis market for 40 years, CENTURY 21 Scheetz remains busy serving many referral and multi-generational clients, along with handling a lot of relocations. Overseeing a team of 340 agents, Hutton appreciates the added value an HSA Home Warranty brings to the table.
“We are always happy to see our clients choosing service providers such as HSA, whose service can elevate the consumer’s overall experience and satisfaction,” says Hutton, who notes that there are a number of examples that come to mind when HSA has come to the aid of her clients, the first being a stove that stopped working shortly after closing.
“We contacted HSA immediately and their responding service technician determined that the problem couldn’t be repaired,” says Hutton, whose client ended up getting a brand-new stove. “That was one family that was thrilled to learn about how HSA helped protect their new home.”
In another situation, the client of the company’s No. 1 agent and team leader opted to put sellers coverage—including HVAC protection—on a listing. After a buyer was secured, the home inspection turned up a defective heating element in the furnace.
“In this case, the HSA Home Warranty saved the client $800, and the furnace was fixed a few hours later,” Hutton recalls, “saving the seller money, making the buyer comfortable that a needed repair was made before their closing, and helping overcome a challenge in the transaction.”
And last but not least, HSA stepped in to save the day when a seller walked into his house to discover a dripping ceiling resulting from a broken pipe on the second floor. “With one phone call, HSA sent somebody out and the warranty covered a $450 repair,” says Hutton.
“Our clients have come to rely on HSA to help protect their homes. When it comes to choosing a service provider, finding the right fit requires a lot of thought, so when you come upon one that fits, you stick with it,” concludes Hutton.
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