ERA Real Estate recently recognized ERA First Advantage Realty of Newburgh, Indiana and ERA Real Estate Professionals of Virginia Beach, Virginia, as the winners of the organization’s prestigious Jim Jackson Memorial Award for 1st IN SERVICE™, the company announced. Brokers Janice Miller of ERA First Advantage Realty and Tom Groves of ERA Real Estate Professionals both accepted the award on behalf of their teams at the 2016 ERA® International Business Conference held in Orlando, Florida, March 30 to April 1.
The Jim Jackson Memorial Award for 1st IN SERVICE™ is named in honor of the late ERA co-founder and former president and is presented annually to the company that upholds Jackson’s legacy of superior customer service and sales productivity. The award is divided into two categories based on transaction volume: Category One (companies with 500 or more transactions) and Category Two (companies with 100-499 transactions).
“Today’s connected consumers are not only incredibly tech-savvy, they are also highly discerning when it comes to customer service, and ERA’s focus on creating a culture aligned with both performance and personalized attention to client needs is paramount in maintaining a high degree of relevance in a competitive marketplace,” says Charlie Young, president and CEO of ERA Real Estate. “It is my pleasure to highlight the outstanding commitment to service ERA First Advantage Realty and ERA Real Estate Professionals provide by honoring them with this year’s Jim Jackson Memorial Award, one of ERA’s highest accolades.”
Category One: ERA Advantage Realty
Miller and her team have a history of unparalleled customer service, boasting numerous agent finalists in the past. This year, ERA First Advantage Realty sales associate Penny Crick was a finalist for the Jim Jackson Memorial Award for 1st IN SERVICE™ in the individual category. Additionally, Melinda Luntsford of ERA First Advantage Realty was a finalist for the Rookie of the Year award. ERA First Advantage Realty was also named ERA’s top all-around company for 2012.
“It is such a thrill to win the Jim Jackson Memorial Award,” says Miller, who is widely known for her energetic leadership. “Our firm’s focus on driving results through the lens of service creates an unrivaled work ethic and level of professionalism that keeps our clients top-of-mind and serves to distinguish us in the Southwest Indiana market.”
Category Two: ERA Real Estate Professionals
Founded in 1996 with the mission to be “the best in client service,” ERA Real Estate Professionals has brought their goal to life and has become a proven leader in both customer service and sales volume excellence. Both strengths led the way to the firm’s Jim Jackson Memorial Award win. While continuing to grow rapidly, the high-performing company, now with four locations across Virginia, continues to excel at providing the highest level of service to both civilian and military communities.
“Our company is honored because this award is the result of true teamwork,” says Groves. “Together, we strive to deliver the best service to our customers and even role play and use the ERA learning and development programs to educate our sales professionals on what our clients need and how to meet their expectations. I am most proud of the fact that everyone on our team gets along. Our top agents set aside time to help other agents and all of us hold ourselves to the highest standards so that every single customer is treated with the utmost respect and professionalism. Your company is only as good as your agents and I am very thankful to have a very strong, skilled and kind team.”
For more information, visit www.era.com.