Quicken Loans is among FORTUNE Magazine’s top 15 in its “100 Best Companies to Work For” ranking, the company recently announced. Quicken Loans has been in the top 30 of the ranking for 15 straight years.
According to FORTUNE’s survey, Quicken Loans team members rated the company’s work atmosphere at 98 percent. Additionally, 97 percent of team members say they are proud to work at the company, and 96 percent of team members say they feel good about the ways the company contributes to the community.
“Our team members are encouraged and expected to challenge the status quo every day,” says Jay Farner, CEO of Quicken Loans. “In fact, it’s that very attitude that led us to reinvent the entire lending landscape from scratch through Rocket Mortgage. Eliminating bureaucracy and empowering our team members in a collaborative atmosphere makes us stronger, faster and more inventive as a company. We are laser-focused on giving our team members the resources and freedom they need to innovate, which includes opportunities to grow personally and professionally.”
Quicken Loans’ perennial standing as one of the best workplaces in America illustrates the impact 17,000-plus driven, mindful and passionate team members can have when empowered to push the bounds of possibility.
Quicken Loans team members know their opinions are valued and their curiosity is encouraged, which directly correlates to success. In fact, the company recently rose above 30,000 lenders across the country to become the nation’s largest residential mortgage lender—surpassing businesses founded more than 100 years ago.
Motivated by reinventing the way Americans think about their finances, the company’s team members are constantly brainstorming and building disruptive technologies to simplify the mortgage experience. A perfect example is the continual evolution of Rocket Mortgage, the world’s first fully online, on-demand mortgage experience, completely customized to fit clients’ unique financial situations, and created entirely in-house.
Available on any computer, tablet or mobile device, Rocket Mortgage gives clients the power to get approved for a mortgage in as few as eight minutes, right from the palm of their hand. That speed and ease of use continues throughout the entire experience. With the help of single sign-on technology and the ability to schedule closings online, clients have gone from creating an account in Rocket Mortgage to signing their closing documents in just eight days on a refinance and 16 days on a purchase.
Quicken Loans knows that an award-winning workplace leads to award-winning client service. The company has been named “Highest in Customer Satisfaction for Primary Mortgage Origination” in the United States by J.D. Power for eight consecutive years. The company was also ranked No. 1 by J.D. Power for mortgage servicing for the past four consecutive years—each year the company was eligible.
Empowerment through creative and strategic freedom isn’t the only pillar of Quicken Loans’ culture—championing its home cities is also a cornerstone of the company’s foundation.
“As a for-more-than-profit company, we invest our successes into the communities where we live, work and play,” Farner says. “We’ve found that team members are more passionate, innovative and dedicated when the company has a greater purpose—and that is directly reflected in the hard work of our 17,000 incredible team members. The sense of pride our people have for the work we do in our home cities of Detroit, Cleveland, Phoenix and Charlotte is nothing short of inspiring and it drives us to find new ways to lift up our neighborhoods each and every day.”
Since 2010, Quicken Loans team members have enthusiastically dedicated 375,000 volunteer hours to community organizations across the country. In the same timeframe, the company has directly contributed nearly $130 million to numerous charities and community groups in Detroit.
With an emphasis on experiential learning opportunities, Quicken Loans has created several initiatives specifically designed to strengthen STEM (Science, Technology, Engineering and Math) skills among students in Detroit Public Schools. One such initiative is QSTEM, where team members teach students how to build an entire tablet that they take home at the end of the program, encouraging them to continue sharpening their coding skills outside of the classroom.
FORTUNE Magazine partners with the Great Place to Work Institute to develop a comprehensive team member survey to identify the “100 Best Companies to Work For.” Companies are measured and ranked through the analysis of the results of a Trust Index© survey and Culture Audit© questionnaire. Through the survey, employees anonymously assess their workplace, including the honesty and quality of communication by managers, degree of support for employees’ personal and professional lives and the authenticity of relationships with colleagues. The questionnaire includes detailed questions about benefits, programs and practices.
For more information, please visit www.quickenloans.com.
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