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American Home Shield® Sets the Stage for Continued Success

German-born Lilo Carroll has practiced real estate in the greater Fort Hood and Temple/Belton areas for four decades, and is a key contributor to Texas-based ERA Colonial Harker Heights’ success.

“I’ve been a licensed real estate agent in this area since 1979, attained my broker’s license in 1984 and joined this company in March 1989,” says Carroll, whose specialty is residential real estate, both new construction and resale properties. One of the designations she’s especially proud of is the Employee Relocation Council’s CRP (Certified Relocation Professional), which she attained in 1990 to better assist clients with all aspects of their relocation needs.

The ERA franchise also has a longstanding relationship with American Home Shield (AHS®), and Carroll’s clients have depended on the company’s proven track record of top-notch warranty services over the years.

“Anyone buying a home should consider a home warranty to help give them an added level of comfort,” says Carroll.

With many years of experience under her belt, Lilo Carroll and her team are quick to educate clients in regard to how important a home warranty is—and how vital the protection for covered items it provides can be. In fact, within her 40 years of working in the industry, Carroll has seen the benefits of a home warranty time and time again.

For example, at a closing last summer, Carroll had negotiated that the seller provide the buyer with a home warranty plan which included HVAC system coverage. When the property was inspected by a home inspector, the HVAC system was noted to be in operational condition within the inspection report.

“The warranty proved to be vital as the air conditioning stopped working a few weeks later,” says Carroll. “The buyer contacted AHS, who responded promptly, and the AHS technician was able to correct the problem with the HVAC system. The only expense the buyer incurred for this issue was the trade service call fee to the warranty company.”

That’s a small price to pay, notes Carroll, as a warranty helps make a buyer feel so much more comfortable purchasing a resale home knowing that if something goes within the first year, they won’t have to spend a lot of money to fix covered items.

“I always talk to my seller clients at the listing appointment about providing the buyer with a one-year warranty to help make the buyer feel more comfortable about purchasing a resale property, and to set the home apart from the competition. An extra bonus for the seller is that seller coverage is also available during the listing period for a small fee.”

Carroll and the rest of the ERA Colonial Harker Heights’ team are also impressed with AHS due to the high level of customer service they provide. Not only are they quick to respond to issues, but Mary Ellen Schmidt, their local AHS representative, is always available to answer questions or help find solutions if needed.

“My colleagues and I know we can rely on Mary Ellen for answers and help when needed. It’s just part of what makes AHS a winning solution.”

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Keith Loria is a contributing editor to RISMedia.