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RE/MAX Holdings, Inc., parent company of RE/MAX, one of the world’s leading franchisors of real estate brokerage services, announced the promotion of Pam Harris to senior vice president, Customer Experience.

Harris’ elevated role of focusing on the customer experience aligns perfectly with the teams she will continue to lead: Events, Strategic Alliances and EDR Travel. Events and EDR collaborate on more than 400 RE/MAX meetings, retreats, conferences, conventions and special events each year, while the Strategic Alliances group drives positive relationships between affiliates and over 115 companies in the RE/MAX Approved Supplier program.

“It has been an honor to be a part of this incredible brand for the past 18 years,” says Harris. “From creating one-of-a-kind events that educate and inspire, to developing strategic partnerships that provide a great service, it is my mission to always deliver more to our membership.”

In her new role, Harris will report to Nick Bailey, who was named chief customer officer for RE/MAX in early September.

“Pam is a dynamic leader who has continuously evolved our signature events,” says Bailey. “Year after year, she creates exceptional experiences for our network of brokers and agents, and her insight will be an invaluable part of sharpening our focus on our customer-centered strategy.”

Harris joined RE/MAX in 2001 as a Corporate Meeting Planner in the Event Management department. She quickly rose through the ranks and has served as vice president, Event Management since 2005.

For more information, please visit www.remax.com.

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