Protect Yourself Against Fraudulent Movers

Recently, a highly organized nationwide scheme was revealed among unscrupulous moving companies exploiting unsuspecting clients.

The Better Business Bureau was out in front of the issue, warning consumers about a mounting list of complaints against Connecticut based Flagship Van Lines. The case also appears to involve several other moving companies, according to federal law enforcement sources.

The U.S. Attorney's Office estimates there are more than 900 victims who were involved between April 2013 and July 2018.

According to more than 40 consumers’ complaints against the company in a little over a year, BBB relates that Flagship crews, among other things, arrived on the incorrect day or didn't show up at all; increased prices after deposits were paid; and refused delivery of items until a higher price was paid - effectively holding consumer possessions for ransom.

To date, the joint U.S. Department of Transportation and FBI investigation resulted in five arrests.
So what can you do if you are a victim of a rogue moving company? The Federal Motor Carrier Safety Administration offers these red flags to help you spot a shifty mover:

- The mover doesn’t offer or agree to an on­site inspection of your household goods and gives an estimate over the telephone or online — sight unseen;

- The moving company demands cash or a large deposit before the move, and/or asks you to sign blank or incomplete documents;

- The mover does not provide a written estimate (binding or non-binding);

- The mover claims all goods are covered by their insurance;

- The mover says they will determine the charges after loading;

- The mover doesn’t provide a copy of the "Your Rights and Responsibilities When You Move" booklet and copy of FMCSA’s Ready to Move brochure, which is required by Federal regulation.

BBB says anyone who suspects they are victims of a moving scheme should immediately contact the U.S. Inspector General's Fraud Hotline at 1-800-424-9071 or email hotline@oig.dot.gov.