RISMEDIA, September 25, 2009—For SentriLock, the fastest-growing provider of electronic lockbox systems for the real estate industry, winning has become something of a habit. And company executives are not complaining.
According to a recent independent national survey of more than 100 Boards of Realtors®, Realtor® Associations and Multiple Listing Service executives, SentriLock was head and shoulders above the competition in 2009—as it was in a separate survey in both 2008 and 2007.
According to Texas-based The Center for Success, fully 96% of SentriLock clients would recommend SentriLock and its products.
The Center for Success nationwide survey also found that SentriLock’s client satisfaction was higher than its competitors in four key areas:
Seamless Conversion – SentriLock clients were two-and-a-half times more likely to be “very satisfied” than a competing lockbox company’s customers following the conversion to their product.
Day-to-Day Administration – 78% of those surveyed were “very satisfied” with the day-to-day administration of SentriLock’s lockboxes, versus only 46% who were very satisfied by a competing lockbox company.
Pricing – 41% of SentriLock’s clients were “very satisfied” with their pricing while just 17% of a competing lockbox company’s customers were very satisfied.
Members’ Attitudes – 43% of SentriLock clients were “very satisfied” while 38% of a competing lockbox company’s members’ attitudes were very satisfied.
“We are extremely proud and honored to be ranked for the third consecutive year as the industry’s leading lockbox provider,” SentriLock President and CEO Scott Fisher says. “Our team works very hard every day to listen closely to our clients and provide them with the products, support and service they deserve.”
Unlike others, SentriLock even goes so far as to have real estate professionals on its Board of Directors as part of its commitment to ensure its products and services are meeting the specific needs and demands of industry professionals.
“SentriLock is committed to helping Associations and Boards like ours by bringing innovative products and service that exceed the expectations of real estate professionals,” says Christine M. Todd, CEO of the Northern Virginia Association of Realtors® and member of Sentrilock’s Board of Directors.
According to the survey, the following were the four most important criteria when selecting a lockbox vendor:
• Home security
• Administrative ease of use
• Web-based administrative tools
Unlike any other lockbox system, SentriLock’s REALTOR® Lockbox NXT product was designed on a platform of “smart” technology (such as an electronic keypad) built into the box that is combined with smart-card technology. Using the smart-card technology, real estate professionals open the lockbox using their personal SentriCard, a hotel card-sized electronic access key. As a result of this unique use of smart technology, all lockbox settings and showing information are Web-based and can quickly and easily be managed by agents.
For more information, please visit www.sentrilock.com.