Sandy Hancock
Broker/Owner
RE/MAX Results
St. Louis, Mo.
www.homestlouis.com
Region served: St. Louis Metropolitan area
Years in real estate: 29
Number of offices: 7
Number of agents: 215
What’s your secret to staying relevant in today’s ever-changing real estate landscape?
We are always thinking ahead here at RE/MAX Results. We look for trends and imagine them playing out in one year, five years and even 10 years. Doing this allows us to maximize systems, resources and growth. As we grow, we streamline and reorganize our systems. This action lets agents focus on their business, knowing that their brokerage has the continuing ability to meet their needs.
How do you stay in touch with your clients?
My agents are my clients. We have 215 agents serving eight counties across two states. While agents usually anchor at one office, all seven of our strategically placed, fully equipped offices are accessible 24/7. No matter where our agents are in their busy day, we have an office nearby to accommodate them. We also offer an extensive online single sign-on dashboard full of agent tools, resources, training, networking and support, allowing agents to work, learn and attend meetings from virtually anywhere they choose.
Where does your market stand in regard to reopening in the midst of COVID?
In our market, real estate is considered an essential business. We experienced a slowdown but not a total shutdown. We took advantage of the slower period to implement safety protocols, dubbed our “safe seller, buyer and office plans.” These plans ensure that we stay ahead of the needs of our agents and their clients. Our total sales volume was down 28 percent in May and 15 percent in June, but we have recovered that and then some in July. COVID cases are rising in our area and may cause another slowdown in the future, but we are prepared to take it all in stride and continually support our agents.
How do you attract the top agents in your area?
We have a total of 20 full-time staff members, which is a much higher staff/agent ratio than our competitors. Among the staff is our well-respected management team of seasoned professionals who bring decades of industry experience. They are focused on how best to coach and mentor each agent. The culture at Results thrives due to honesty, respect and learning. Classes are offered at every level and are accessible in person and through cloud-based technology.
Agent services are paramount, and we have far more than most brokerages. We offer 1:1 tech and marketing support, training videos, on-call brokers, weekly company updates, 360-degree virtual tours, agent headshots and bio videos, team resources, mobile notary, transaction management, transparent auditing, agent health insurance, in-house vendors, and more!
The RE/MAX brand power and our RE/MAX Results expertise, services, market presence and successes make us the best choice for any agent in our area.
What are some other ways you go the extra mile for your agents?
Our agents exhibit strength, knowledge and professionalism. They bring a variety of experience and expertise to Results, and our agent-centric company commits to helping each achieve their desired results. We do this by listening to them and responding to their needs with the right tools and services. We do all we can to ensure the success of our agents—that goal remains our focus and fulfills our motto “Your Life, Your Business, Your Way.”
Where do you see your business in five years?
We plan on solidifying an even larger marketshare across the St. Louis Metropolitan area, which encompasses a 15-county region that spans Missouri and Illinois. At this time, we belong to six REALTOR® associations, and we expect that number to increase. Our service levels will rise alongside the growing demands of our agents and their clients.
For more information, please visit www.homestlouis.com and www.joinremaxresults.com.
Jameson Doris is RISMedia’s social media/blog editor. Email him your real estate news ideas to jdoris@rismedia.com.
