In sales—whether in real estate, finance, technology or any competitive industry—success is often measured by numbers, but the driving force behind those numbers is people. And people thrive when they feel valued. Taking the time to celebrate accomplishments isn’t just a nice gesture; it’s a critical leadership tool that fuels motivation, retention and a culture…
Throughout my real estate career, I have studied those I call “10xers”—individuals and companies that consistently outperform expectations and redefine excellence in their respective fields. Companies like Southwest Airlines and Apple, Inc., athletes like Michael Phelps, and visionary leaders such as Jack Welch, Bill Belichick, Bill Walsh, and John Wooden have all demonstrated what it…
This week, my travels find me at home, reflecting on an inspiring moment from Tuesday afternoon’s HomeServices of America Leadership Meeting. Among the many topics we covered, one of the most impactful was our discussion of best practices—strategies and initiatives that moved the needle in 2024, driving results and creating lasting change. We had the…
Earlier today, I spent two hours with the BHHS RW Towne Realty Leadership team, diving into a critical conversation on recruiting and retention—a topic at the heart of building and sustaining high-performing teams. Our discussion reinforced a fundamental truth: great leadership, whether in real estate or the military, is built on strategy, discipline, and adaptability.…
This week, my travels took me to Chandler, Arizona, where I had the privilege of speaking at the HomeTeam Summit. I was joined by Paul Spires, Founder of HomeTeam Inspection, as their keynote speaker. Every year, I look forward to engaging with HomeTeam’s leadership, franchisees, and industry professionals who are dedicated to excellence. One of…
Last week I had the privilege of contributing to and celebrating at our HomeServices of America Diversity Meets monthly gathering. Alongside Teresa Palacios Smith, Chief Diversity, Equity & Inclusion Officer, we announced the recipients of the prestigious Diversity Champion Awards. It was an incredible opportunity to honor the remarkable work being done in the DEI…
This week has been deeply emotional as we’ve witnessed the devastating impact of the fires sweeping through Southern California. Lives have been lost, homes and businesses destroyed, and thousands of people, along with their beloved pets, have been displaced. The scale of this tragedy is difficult to comprehend, and our hearts ache for everyone affected.…
To inspire your own fresh start, here are some of my favorite New Year’s quotes from brilliant minds and influential figures. Their words offer wisdom, encouragement, and a spark of motivation to guide us as we embrace all the possibilities this new year will bring. After each quote, I’ve shared my perspective to help connect…
Compassion shapes not only the culture of an organization but also the individual journeys of those we lead. It is a value that has guided my own path and continues to inspire me every day. Compassion holds a special place in my heart and history, as it was Value #2 in Intero’s value pyramid when…
Reflecting on this week, I’m reminded of those inflatable tube figures you often see outside car washes or dealerships. They sway wildly in the wind—one moment upright and animated, the next crumpled and lifeless. It’s a whimsical sight, but it serves as a powerful metaphor for how we navigate the highs and lows of leadership,…
In order to run a successful team, you need to recruit agents who will contribute productively and positively to your sales and environment. This, sometimes, is easier said than done. Read more.
