Tim Foley, executive vice president of operations for Coldwell Banker Realty, led a COVID-19 taskforce, composed of HR, facilities, IT, communications and operations to act quickly to ensure that the nearly 700 real estate offices were safely supporting more than 45,000 agents. By certifying that government mandates were followed and employees had the resources to work from home, he ensured agents were able to close transactions and get paid.
“In this year of unprecedented change, I am most proud of how we have evolved the business faster than anticipated, with results that will be lasting in our industry,” says Foley.
As he continues to write the crisis management playbook, his focus is on enhancing the white-glove onboarding experience for new and returning agents. Foley has created cutting-edge services to reduce costs and improve productivity among agents, and collaborated with internal and external partners to enhance the value proposition and drive profitable market share gains.