As chief executive officer of HSF Affiliates, as well as president and chief executive officer for Berkshire Hathaway HomeServices, Stuart is focused on creating an invigorating and challenging environment where network members are encouraged to grow and provide the highest possible levels of trust, integrity and value to their clients.
When COVID-19 began, he prepared for what was ahead by helping members with their mindset by being a voice of calm, direction and clarity. Within the first week, Stuart led his team to develop a business continuity and stabilization checklist for franchise owners, leveraging his experience from previous disasters and gathering best practices from around the world.
“As the reality of shutdown and uncertainty of the length of the pandemic set in,” he explains, “I encouraged agents and leaders to ‘control the controllable’ with a relentless focus on managing expenses, maintaining rigorous discipline, operating in an environment of personal accountability and constantly focusing on keeping a positive mindset.”
When selling a home, the agent’s responsibility is to make sure the place shows as pet-neutral as possible. Read more.
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