Home warranty company American Home Shield has recently earned the 2015 Top Rated Award from HomeWarrantyReviews.com, a leading home warranty consumer review. The award is based on customer feedback and a variety of customer satisfaction metrics, such as service request approvals, customer retention rates, and how companies made use of various social media and other online forums to address consumer issues.
“The Top Rated Award is a reflection of the highest level of satisfaction among American Home Shield customers who come to our site,” says Krupesh Bhat, editor-in-chief of HomeWarrantyReviews.com.
Last year, American Home Shield responded to more than 3 million service requests from its customers, who use the company’s home warranty plans for professional repair services and to help protect their budgets against unexpected repair costs when their major home appliances or systems break down.
“Our employees work with more than 11,000 contractors and 45,000 technicians across the country to deliver quality service at every step in the process,” says Mark Barry, group president of American Home Shield and ServiceMaster Franchise Services Group, business units of ServiceMaster Global Holdings, Inc., a leading provider of residential and commercial services. “We’re honored to win the award for many reasons, but especially because it’s based on customer feedback and it reflects the great work of a great team.”