With more than three successful decades in real estate under his belt, Hadi Atri, president of RE/MAX Executives in Charlotte, N.C., understands just how important it is to make sure each and every client is taken care of throughout the transaction—and beyond.
“When you’re in a service industry, clients are No. 1,” says Atri, who goes on to explain the importance of working with service providers who practice the same philosophy. And for the past year, Atri and the 250-plus agents who make up RE/MAX Executives have found exactly what they’re looking for in HSA Home Warranty, a connection that Atri credits his former operations manager and new company CFO, Kourosh Sharifi, with putting into place.
In addition to adding valuable protection and convenience to the transaction, Atri points to the open lines of communication between RE/MAX Executives and HSA as a key piece of the puzzle.
“The biggest concern I have when someone is using their home warranty, or we’re trying to get answers because they’re calling our agents, is having a contact person to get in touch with when you need to,” says Atri, who goes on to say that their HSA representative was instrumental when it ultimately came to their decision to give HSA a try. “That’s been huge for us. What HSA has done for us is very receptive (to our needs).
“When we started looking at all of the warranty companies out there, we saw our HSA representative, Helen Polito, more often than anyone else,” says Atri. “Not only did she visit each of our eight offices, but I was running into her all the time, and I was impressed with how she was building relationships with our agents.”
As business continues to pick up in the Charlotte area, Atri notes that there’s no looking back. In fact, the warranty products offered by HSA have provided Atri’s agents a reason to keep in touch with clients, allowing them to work smarter in today’s challenging market.
“I recommend that each of my agents reach out to former clients who may not have an HSA home warranty and suggest that they get one,” says Atri.
“Today, the norm is, if a listed home doesn’t have a home warranty, the buyer asks the seller to provide one,” adds Atri. Not only does it provide buyers with peace of mind, it also protects covered systems that fail during the listing period, and after the home inspection. In fact, Atri can point to two occasions in the last two months (at press time) where HSA has stepped in and saved the day. “Thanks to HSA, both jobs got fixed appropriately and on time.”
For more information, visit www.onlinehsa.com.