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If you want to know why Watson Realty’s Dori Mackoul Dekle, a REALTOR® since 1999 and a broker associate for 11 years in Jacksonville and Saint Augustine, Fla., is a big fan of American Home Shield (AHS®)—a leading home warranty provider—the answer is simple. “AHS helps me keep my clients protected, and therefore, happy,” says Dekle. “Not only does AHS back me up, they help me look good and provide good customer service.”

So impressed with everything AHS has to offer, Dekle has the home warranty added to her listing agreement because she knows it’s something everyone should have. In addition to protecting a seller’s investment during the listing period, an AHS home warranty also protects the buyer after the purchase of a new home.

From air conditioning units to water pumps and even ceiling fans, AHS has all the bases covered.

AHS also offers coverage on undetectable pre-existing conditions, a huge benefit given the plethora of foreclosed homes in Dekle’s local market. “Things can go wrong, and while it doesn’t happen often, it’s usually at the worst possible time,” says Dekle. “When you have a warranty from AHS, you don’t need to worry about these issues. All it takes is one phone call to get them resolved.”

In addition to the 45 years of experience that comes with an AHS home warranty, Dekle can’t say enough about the level of customer service she receives, specifically from her AHS representative Tracey Blalock.

“People sometimes have a false sense of security with service contracts, but that’s not the case with AHS,” says Dekle, who has AHS home warranties on all of her properties, and has since her real estate career began.

In 2015, Dekle sold the most AHS home warranties in her territory, earning recognition from her local account executive. She sells AHS warranties to both buyers and sellers alike, driving the point home that she feels passionate about the coverage and protection provided to her customers. In doing so, all you need to do is look at her business motto, “trusted service, proven results,” which shows that year after year she takes care of her customers, who then become family.

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