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Realtors Property Resource (RPR) has executed an agreement with Kansas Association of REALTORS® subsidiary Real Estate Business Resources (REBR) to provide third-party training support for Upstream, the National Association of REALTORS® (NAR)-owned company recently announced. REBR staff will complement RPR’s existing national training network with web-based end user training on the Upstream system as it begins beta testing.

“RPR is pleased to be working with an experienced organization such as REBR, who understands the specific needs of agents and brokers, to provide expanded training resources in support of Upstream Beta testing,” says RPR CEO Dale Ross. “By leveraging REBR’s resources and experience to augment RPR’s existing training programs, the Upstream project is positioned to user support for upcoming beta testing in 2017.”

“We are excited and proud to be an integral part of the Upstream Project,” says REBR Chairman Brian Jones. “We look forward to supporting agents and brokerages in using this game-changing technology.”

“Our goal has always been to minimize the impact Upstream has on our stakeholders,” says UpstreamRE LLC CEO Alex Lange. “Having a dependable and client-centric support and training team is imperative to our success, and our partnership with RPR and REBR creates that winning combination.”

Since the launch of its Residential Platform in 2010, RPR has created a national network of trainers, providing both live and webinar-based classes to over 80,000 agents annually. With the potential for rapid market level expansion, RPR has contracted with REBR to provide additional webinar training resources in multiple markets during the Upstream beta testing. Five market areas are targeted as Phase I Upstream Pilots, composed of as many as 16 separate brokerage firms.

A parallel initiative was also just completed with each of the five Pilot MLSs, where RPR Industry Relations and training staff held on-site Discovery meetings with MLS staff to discuss training resources and market specifics, such as whether Upstream would be supported by MLS training staff or by regional association partners. In some markets, RPR conducted extended site visits with association staff to establish training support programs for the Upstream project.

The Upstream training programs will be a collaborative effort with RPR’s Customer Support Center in Omaha, Neb. In support of the Upstream project, RPR training and customer support staff have been developing programs which will allow RPR to provide the necessary support for the Upstream system to agents, brokers and brokerage staff on the listing input and distribution side, as well as MLS or association staff.

As with all core RPR products and features, the support plans are created through stakeholder feedback and involvement, and are customized to take into account each brokerage firms and MLSs business rules and processes.

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