RISMEDIA, Jan. 18, 2007-The military divisions of Arpin International Group and Arpin Van Lines will become more closely integrated in response to a new government program designed to reward "best value" service providers with more business. The worldwide household goods forwarders are sister companies under Arpin Group, Inc.
The result of this collaboration will be the new Arpin Military Operations Center. Its goal is to provide unprecedented customer service to military members by closely managing every shipment and expediting claims settlements.
"It has always been our intent to treat every Soldier, Sailor, Airman, Coast Guardsman, and Marine with the same honor and dignity with which they serve our nation," said Capt. Matt Dolan, U.S. Navy (Ret.) and vice president of Military Services for Arpin Group, Inc.
"The Arpin companies are now working together to establish a proactive approach which focuses on optimizing our 'Best Value' score in order to propel us to the top service provider of military relocations."
The Department of Defense program called "Families First," launching early this year, is an initiative designed by the Surface Deployment and Distribution Command (SDDC) to use customer service feedback from military members to determine which companies will be preferred transportation service providers for military moves.
In the past, transportation service providers were selected based on the lowest cost with little consideration for performance. Under "Families First," transportation offices will use a "Best Value" approach that focuses on performance. The majority of the moving business will be awarded to transportation service providers who do the best work as measured by the customer.
All current Arpin Group staff involved with military household goods will transition into the Military Operations Center and will operate under the new SDDC business rules by May 2007. Staff will also use the new SDDC Defense Personal Property System (DPS), which is a centralized Web-based system that provides the convenience of 24/7 access to personal property shipment information and serves as a conduit for a direct relationship between DOD members and transportation service providers throughout the entire moving process.
Arpin Group, Inc. also continues to add special military spouse representatives at bases throughout the globe to implement the "Families First" program, supporting military families during moves. Arpin Group's customer satisfaction scores have improved every month since the "Families First" program was announced in 2006.
For more information about the SDDC and the "Families First" program, visit http://www.sddc.army.mil.
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