RISMEDIA, June 29, 2009-What if everyone in your company worked relentlessly to be the best? The best salesperson…the best customer service professional…the best manager…the best (let’s just say) cake decorator or corporate blogger or nonprofit fundraiser in the industry? It’s a simple notion but one with profound implications, says Jon Gordon. After all, a company made up of the best people in the business is itself the best in the business-and while there are no sure bets, being the best is the closest you’ll ever come to a get-out-of-the-recession-free card.
“Any company can create a culture of greatness,” says Gordon, author of the new book Training Camp: What the Best Do Better Than Everyone Else (Wiley, 2009, ISBN: 978-0-470-46208-9, $22.95). “Why don’t they? Probably because they don’t know how. People tend to think there’s some kind of magic bullet or secret formula to being the best, but it’s just not true.
“For an individual, greatness is all about the fundamentals,” he adds. “It’s about getting the basics right, over and over again, every day of the week. For a company, it’s about every employee doing that. It’s not that complicated, really-and if we’ve learned anything from the recession it’s that the companies that focus on the basics are the ones that survive when times get tough.”
There are eleven traits and habits that separate “the best” from “the rest,” says Gordon, and he reveals them in his new book. Get every employee in your company to absorb and practice them and soon you’ll have a team that’s unstoppable-yes, even in a stalled economy.
Gordon rode his first book, The Energy Bus, to international bestsellerdom, and achieved similar results with its follow-up, The No Complaining Rule. His latest offering, written in the same easy-to-digest fable formula that characterizes his others, maintains that anyone can become successful if they possess the focus, initiative, dedication, and positive energy required to do so.
Gordon offers the following tips for getting back to basics:
1. Be willing to outwork everyone else. You might think being the best is an accident of birth, that certain people are endowed with superior genes or happen to be born to parents who live in the right zip code. Not true, says Gordon. You become the best through hard work and “zoom focusing” on the (often little and ordinary and boring) fundamentals of your particular job until you master them.
“I read a great story about Will Smith where he attributed his success as an actor to his strong work ethic,” says Gordon. “He told an interviewer, ‘I’m not afraid to die on a treadmill. I will not be outworked. You may be more talented than me. You might be smarter than me. And you may be better looking than me. But if we get on a treadmill together, you are going to get off first, or I’m going to die. It’s really that simple. I’m not going to be outworked.’
“I love that quote!” he adds. “And I think the lesson for companies is two-fold. One, make sure your employees are hard workers, willing to hone their individual job skills until they master them. Talent matters, sure, but perseverance matters more. Two, make sure your company stays the course long enough to become the best at what you do. If you keep shifting your strategies or your market focus, that can’t happen.”
2. Get the little things right. Remember, there is no secret recipe for being the best. The art is in putting the recipe’s ingredients together. The best take action every day and do the common tasks-returning phone calls, filling out reports, capturing customer information, preparing for meetings-with uncommon focus, dedication, and a commitment to excellence.
“To offer an example, great salespeople do the same things mediocre salespeople do,” notes Gordon. “They just do so with more focus and consistency. And great companies are made up of employees who do what they’re supposed to do, every day of the week.”
3. Don’t lower your standards when no one’s looking. Gordon likes to tell the story of a CEO who insisted that his company’s mailroom, which no customer ever visited, be kept neat and tidy at all times. His point? The best do the right thing even when no one can see them, and the mailroom is a symbol of that. The same might be said for behaviors like surfing the web when the boss is at a meeting or badmouthing clients behind their backs.
“Remember, being the best is all about forming good habits,” notes Gordon. “If employees do the right thing all the time, the right thing will be second nature when it counts.”
4. Don’t focus on outcomes. Instead, focus on the process that gets you there. You know how motivational gurus are always telling you to “visualize your goal”? Gordon disagrees with this philosophy. In the same way that great athletes stay in the moment rather than obsessing about the outcome of the game, great companies keep their collective nose to the grindstone, zoom focusing on the day-to-day tasks that made them great in the first place.
“A great example is Organic Valley, a provider of organic dairy products, produce, meats, and other natural foods,” says Gordon. “Each year they continue to grow dramatically and yet they don’t have an ‘outcome’ goal in mind. Rather, they focus on their purpose and process, and this fuels their growth.”
5. Whatever you do, don’t rest on your proverbial laurels. Despite popular misconception, success doesn’t really breed success. It breeds complacency. Gordon says coaches and business leaders often dread success far more than they dread failure. “Too often a team will have a successful season or a player will have a great year and when they come back the following season they think all they have to do is show up and they’ll enjoy the same results, forgetting it was the hard work, focus, and process that helped them create their success,” Gordon says.
“Well, that happens in business, too,” he adds. “The moment you think you have arrived at the door of greatness is the moment it gets slammed in your face. The key is to always be innovating, offering new products and services, improving customer service, and staying one step ahead of your competition. The solution is to stay humble and hungry.”
Perhaps you’re worried that times are so tough and the competition is so fierce that becoming the best company in your industry is far out of your grasp. That’s a misconception, says Gordon. The truth is, the gap between “the best” and “the rest” is very, very small.
“In baseball, consider the difference between a .250 batter and a .350 batter,” he says. “If you calculate 162 games a year, 4 or 5 bats a game, the difference between a .250 batter and a .350 batter is only 1.7 hits a week. It’s the little things that separate the best from the rest. If you can do those important little things just 10% better than the competition, you can rise to the top of your field.
“But it’s the kind of thing that can’t happen by decree. It has to come from within the employees themselves,” adds Gordon. “They have to know what the drills are and they have to want to do the training. Once those conditions are met, the sky is the limit.”
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