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Your Place: When Project Instructions Don’t Help

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By Alan J. Heavens

faucet_repair(MCT)—Cartridge faucets use up-and-down motion to regulate water flow and left-right motion to control temperature, their makers say. A faucet with two handles turning 90 degrees can be a cartridge faucet.

If such a faucet drips, you can replace the cartridge. YouTube videos show the repair steps. Yet as one reader found, not all faucets are the same, and Internet advice cannot be applied universally.

“I have a two-handle Moen bathroom sink faucet, a model known as Brantford,” he said. “Recently, the cold-water faucet began dripping. When I went to the Internet, I found that the cartridge in the faucet could be replaced ‘easily,’ and I could save $75 on a plumber’s call with an hour’s worth of work.”

The reader watched videos of Moen faucet repair and an animated version on Moen’s site. When he removed the faucet, though, what the instructions showed and what he found did not match. There was a clip at the base of the valve body that didn’t appear in any video. A wrench didn’t loosen the valve nut, either.

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