By John Voket
For Mollie Hancock, a REALTOR® with Ebby Halliday, REALTORS® in the Dallas metroplex, providing first-class service to clients begins with having the right partners by her side. Having entered the business in 1998, one of the first relationships Hancock struck up was with American Home Shield® (AHS) account executive Mary Anthony Murphy.
Today, 16 years later, Hancock counts Murphy as one of her best professional colleagues. And the Ebby Halliday, REALTORS® top producer has become one of the most enthusiastic promoters of AHS home protection plans within the region.
While Ebbie Halliday, REALTORS® currently boasts a sales force of 1,600-plus agents staffing 32 offices, Hancock never passes up an opportunity to remind her colleagues about the benefits associated with recommending an AHS home protection plan to buyers and sellers alike.
“When I became a REALTOR®, I started out with a local brokerage, where I was introduced to AHS,” says Hancock, who goes on to say that she has recommended the company’s home protection plans throughout her entire real estate career, becoming a client herself.
Hancock, whose motto is “an ounce of prevention is worth a pound of cure,” notes that both AHS and their local account executive provide both. “From a cracked heat exchange to a failed garbage disposal, AHS has been there to save the day more than once,” says Hancock. “From sellers to buyers, AHS is on just about every transaction I close.”
What Hancock admires most about AHS, though, is their commitment to doing the best they can on behalf of the firm’s clients, of which more than 90 percent go with at least an initial year of coverage.
Hancock has also heard from repeat clients who have kept up their coverage because of the quality and value they get from their AHS plan.
“As a REALTOR®, we’re all independent contractors, and AHS’s representative has come into our office several times to update and train our staff on new developments. She also facilitates communication when we’re having any issues,” says Hancock. “Their personal attention to the quality of AHS services we’re recommending on their behalf has been a key element as to why I’m such a strong supporter.
“All I look for is a product that involves integrity,” adds Hancock. “We’ve had so many clients who have expressed that they’ve had great interactions with the company, especially in the event of a claim.”
Covering up to 21 major home systems and appliances, Hancock and her colleagues at Ebby Halliday, REALTORS® are seeing a lot of interest in AHS’ new 18-month program, which they’re now heartily recommending to buyer and seller clients.
“AHS is also discussing partnering with select vendors our clients may already have relationships with to provide the most comprehensive service at the most attractive and affordable premium/deductible ratio.”
For more information, visit www.ahs.com/realestate.
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