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FAQ

FAQs

How can I contact you?

For general magazine inquiries, send an e-mail to realestatemagazinefeedback@rismedia.com or for general online inquiries, e-mail online@rismedia.com.

For specific editorial questions, contact Maria Patterson, executive editor at (203) 855-1234 ext. 127 or maria@rismedia.com.

What’s available on the Web site?
Access to read our entire archive is currently free to all visitors. We offer access to Daily News and Real Estate magazine archives dating back to 2001. In addition, we offer a digital version of Real Estate magazine by clicking the magazine icon on the homepage.

How do I view a recent article?
Most articles online are published in our Daily e-News. Either refer to the Daily e-News edition with that article and click on it, or use the Search feature on the website to access the article(s) you are interested in.

How do I make RISMedia.com my homepage using Internet Explorer?
To make RISMedia.com your homepage, you’ll need to adjust the settings in your Web browser.

Please note that some versions of Internet Explorer may vary the below instructions in which case check the browser’s help documentation.

If you are using Internet Explorer as your web browser, here’s what you do:

Click “Tools” on the standard toolbar at the top of your screen. A pulldown menu will appear.

Click “Internet Options.” A window with tabs will appear.

Click the tab marked “General.” You will see three sections in the window. The top one is labeled “Home Page.”

In the box marked “address,” type our URL (http://rismedia.com) and click OK.

RISMedia will now be your home page at startup.

How do I make RISMedia.com my homepage using Netscape?
To make RISMedia.com your homepage, you’ll need to adjust the settings in your web browser.

Please note that some versions of Netscape may vary the below instructions in which case check the browser’s help documentation.

If you are using Netscape as your web browser, here’s what you do:

Go to “Edit” on the standard toolbar at the top of your screen.

Select “Preferences…” from the bottom of the pull-down menu.

Click on the circle next to “home page” in the top right box. (If you don’t see “home page,” click “Navigator” under “Category” on the left side of the window.)

Type in our URL (http://rismedia.com) and click OK. RISMedia will now be your home page at startup.

When is the Web site updated?
Our Web site is updated each day with a new edition. Breaking news may be updated throughout the day.

Must I pay to use the Web site?
No. Viewing articles and videos on ISMedia.com is free of charge for all users from all locations. Subscription to the Daily e-News is also free and can be found on the home page above the daily Video News on the right side of the page.

Can I reprint articles from RISMedia?
No. However, a vast selection of RISMedia’s archive of articles and videos is available for reprint purposes through RISMedia’s licensed content platform, REsource. Otherwise express, written permission from RISMedia is required to reprint any articles published on RISMedia.com.

How do I contact RISMedia?
To contact a department or a staff member of RISMedia visit the Our Team page. For magazine subscriptions, call Alice Heffron at (800) 724-6000. For help with using RISMedia.com, please contact Beth McGuire, online managing editor at beth@rismedia.com .

I am a subscriber to the magazine, where do I go for help?
To order a subscription to Real Estate magazine or any of RISMedia’s print or online publications, visit the Our Products page on our site or contact RISMedia at (800) 724-6000.

How do I unsubscribe from your mailing list?
To stop or suspend delivery of RISMedia’s Real Estate magazine, call (800) 724-6000.

How do I place an ad?
To advertise on the RISMedia.com Web site, contact your sales representative. If new to RISMedia, contact Executive Vice President Darryl MacPherson, or call (800)724-6000.

Why am I seeing old pages of RISMedia on my screen?
You are probably viewing a previous day’s page which was “cached” on your hard disk. Since our website is constantly updated, it requires you to set your Web browser so that it will not “cache” articles. The purpose of a “cache” is to prevent the browser from reloading each page, and instead require it to use a version stored locally on your hard drive; using a “cached” page will completely prevent you from seeing the most current pages we offer. To make sure you are not viewing a “cached” page, first try pressing the “Reload” button to refresh the page. If the same page reappears, you need to “clear the cache.” Please consult your web browser’s Help documentation for information on how to do this for your specific browser.

How do I send a Letter to the Editor?
To send a Letter to the Editor or, please e-mail Executive Editor Maria Patterson at maria@rismedia.com or you may also submit them to online@rismedia.com.

Are RISMedia articles available through RSS?
Yes, RISMedia.com offers a wide variety of RSS (or “Really Simple Syndication”) feeds. These feeds are free for use in news readers and non-commercial Web logs (blogs). Learn more about subscribing to RISMedia.com’s feed on our RSS Feeds page.

How do I get additional help?
If you need additional help, please call (800) 724-6000

E-mail FAQs

Why did my Daily e-News from RISMedia.com stop coming?

There could be a variety of factors that caused our Daily e-News e-mail to not arrive in your Inbox. Here are two common reasons:

1. If you use e-mail filtering or anti-”SPAM” software, please check your filter or software to make sure our e-mail is not filtered or blocked. Look for a “bulk” or “spam” folder to see if our e-mail(s) ended up there.
2. Your e-mail address may have “bounced” at one point, which means that our servers will not send again to that address until further notice. If you believe that this might be the case, please contact RISMedia.

The best way for our Daily e-news e-mail to reach you is to add the “rismedia.com” domain to your e-mail address book or to a “safe list” if that is available. If you can’t add a whole domain name such as “rismedia.com” you can simply add the e-mail addresses of the newsletters you receive from RISMedia.com. The main address we send from is: newsletter@rismedia-enews.com.

I have e-mail filtering or anti-”SPAM” software set up, how do I make sure I receive RISMedia.com e-mail?

To ensure that you receive e-mails from RISMedia.com, please do one of the following:

1. Add the “rismedia.com” domain to your e-mail “safe list.” If you can’t add a whole domain name such as “rismedia.com” you can simply add the e-mail addresses of the newsletters you receive from RISMedia.com. The main address we send from is: newsletter@rismedia-enews.com.
2. If your settings don’t allow you to add e-mail addresses to a “safe list” or “white list,” use your e-mail client’s Help section or contact your e-mail/internet provider’s Customer Service to help with your configuration options.

3. Disable your e-mail filtering or anti-”SPAM” software.

NOTE:
Here are the main reasons why RISMedia.com will send you an e-mail:

1. You have signed up for our free e-mail service on RISMedia.com

2. You have a subscription to RISMedia’s Real Estate magazine

3. You are an RISMedia advertiser

4. You contact RISMedia to request our free e-mail service

How do I unsubscribe from your mailing list?
To stop or suspend delivery of the Daily e-News, click the Unsubscribe link at the bottom of the newsletter. For further assistance in unsubscribing, e-mail online@rismedia.com or call (800) 724-6000.

Why don’t the links in my Today’s Headlines daily e-mail work?
If the links in your Daily e-News are broken, your e-mail program is probably incompatible with the Graphics or HTML version of the mailings. Please request a text only.

If you have additional questions, please email online@rismedia.com.

Linking FAQs

Do I need permission to link to RISMedia.com?
Permission is not required to create direct links to RISMedia on the Web. However, the links must meet the guidelines outlined here on our Link Exchange page.

What is a hyperlink?
Placing a link from your website to RISMedia.com means that you provide a hypertext connection from your location on the Web to ours, using an HTML command such as: RISMedia’s Daily News.

May I create a link to your homepage, section, or specific article?
Links may be created to RISMedia.com, any area or articles that you can locate in a search of our website. If the article does not come up in a search of our site, the article is no longer available for linking.

How do I find the URL to the article that I want to link to?
The URL that is visible in the location bar when viewing an article on our website is the URL that should be used for the link. The URL that is obtained in a search of our Web site may also be used, but this link will not be as stable.

I found the article that I want to link to in the archive; may I link to articles within the archive?
Yes, but not recommended. The Archive might include the article that you are interested in, but this is a database and because the URLs change constantly the link will break frequently. To locate an article, it is best to search the section where it first appeared. If the article does not come up in a search of the sections of our Web site, the article is no longer available for linking.

How long will links to third party sites remain before breaking?
Links to the homepage may remain indefinitely. Links to articles should remain indefinitely if the article has not been taken down per special instructions. Links to outside third party sites are subject to breaking at any time.

May the RISMedia logo be used as a link button on my Web site?
Prior permission is required from RISMedia for use of our logo as a link button. To obtain permission forward an e-mail request; include the URL to your homepage and the URL to the exact page where the link will reside to online editor Beth McGuire at beth@rismedia.com.

In the Subject field of the e-mail write, “Use of logo as a link button.”

May I send the URL with links to your articles via e-mail to my subscriber list?
It is permissible to send the URL with links to our articles via e-mail. However, if the e-mail is sent to a paid subscriber list, prior written permission is required.

How may I obtain a reciprocal link from RISMedia to my website?

Links to other sites are included in relevant stories on our site. Reciprocal links are considered on a case-by-case basis.

What are Sponsored Advertiser Links?
RISMedia posts paid advertising on our site. By clicking on sponsored links you will leave RISMedia.com. To learn more about advertising on RISMedia.com or in our Daily e-News, email advertising@rismedia.com.

What are Ads by Google?
Ads by Google are keyword-targeted advertisements provided through the Google AdWordsTM program.

These listings are administered, sorted and maintained by Google. For information about these Google ads, go to adwords.google.com.

By clicking on Advertiser Links you will leave RISMedia.com. The website you will go to is not endorsed by RISMedia.

The answer to my question about links was not included here; where may I send my question?
If you have further questions regarding links write to: online@rismedia.com .

In the Subject field of the e-mail write, “Additional questions about links.”

Privacy Policy FAQs

What is RISMedia’s Privacy Policy?
RISMedia respects your privacy. We will never share any personal information without your consent. Please read our full Privacy Policy.

Rights and Permissions FAQs

Do I need to pay for and or have permission to use RISMedia content?
Yes. RISMedia licenses its content through its REsource platform, which offers access to thousands of articles and videos at cost-effective prices. Any use of RISMedia content outside of REsource requires express written permission from RISMedia and is considered on a case-by-case basis.

How do I order reprints of past articles in Real Estate magazine?
For copies of recent reprints created for other companies, or to have one created and/or customized to promote your business – in any quantity – please contact your account representative:

RISMEDIA
Real Estate magazine
69 East Avenue
Norwalk, CT 06851
tel. 1-800-724-6000

How do I order back issues?

To order back issues of Real Estate magazine, please contact your account representative and specify the issue date and quantity. Back issues can go quickly and some issues are no longer available. Discounts are available for purchases of multiple copies.

What if I have additional questions?
Please contact us at (800) 724-6000


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